General

What is the best way to start the process of getting a quotation?

Experience tells us the best way to start the process is by calling into our show-site to view the products. We have product brochures and even virtual reality tours on our web-site but we find potential new customers still find it hard to visualise the products in situ. Our conservatory show-site is built outdoors in natural light which our customers also find very helpful. We also have a wide range of windows and doors on display in a range of materials and colours.

What happens during a home visit?

During an initial assessment of the property one our team will discuss what requirements and ideas you have in mind while also offering up some valuable design advice that we find our customers really appreciate. We do not use any high pressure sales tactics, we do not even provide a quotation while we are at the property. We prefer to send you a detailed written quotation via email and post allowing you the proper time to think about what is proposed and come back to us in your own time. Quite often a quotation may need several amendments before a final design is agreed upon.

What happens after I have placed the order?

Following your instruction to proceed with an order a detailed site survey is carried out to establish the final manufacturing dimensions and check the details of the order. Following this visit our office will be in contact to arrange a provisional installation date.

Do you take a deposit?

No, our standard practice is not to ask for a deposit. (We only ask for a deposit on timber or especially large orders).

What forms of payment do you accept?

Cash, personal cheque, banker's draft & bank transfer.

Can I read reviews from previous customers?

Yes we have over 1000 published reviews on independent platforms including:
· Google
· Reviews.co.uk
· Which? Trusted Traders
· Check-a-Trade
· Yell.com
· Facebook

What guarantee do you offer?

We guarantee the installation of all our products for 15 years (A copy of our Lifestyle guarantee detailing each product in our range is available on request). Our comprehensive guarantee is insurance backed by ‘The Consumer Protection Association’ for 10 years and mirrors our Lifestyle guarantee giving all our customers total peace of mind. In 2018 we celebrated 20 years as a Consumer Protection Association member.

Are you a member of any consumer groups?

We have been a Which? Trusted Trader since May 2014. Which? is a consumer group focussed on consumer code of conduct, complaints procedures and company processes. You can read reviews from previous customers on our Which? Trusted Trader page.

What are the showroom opening times?

· Monday to Friday: 8.00am to 5.00pm (later by appointment)
· Saturday: 9.00am to 2.00pm (later by appointment)
· Sunday: Closed

Directions to our showroom can be found on Google Maps

Do you have parking at the showroom?

Yes we have parking outside. Sometimes especially on Saturday’s it can be quite busy but feel free to park directly in the conservatory showroom or block one of our cars in. There are also 2 very close public car parks on South Street and Queens Drive.

What products can I see at the showroom?

· Origin aluminium bi-fold doors, sliding doors, windows and residential doors
· Solidor composite doors
· Deceuninck Heritage windows and doors (Flush sash, sculptured and chamfered finishes)
· The Residence Collection
· George Barnsdale factory finished timber windows and doors
· Roseview sliding sash windows
· Ultraframe LivinROOF – Insulated aluminium conservatory/extension roof
· Ultraframe UltraROOF – Lightweight tiled conservatory/extension roof
· Ultraframe LivinROOM Orangery

Do you use your own fitters?

Yes all members of our installation team only work for Lifestyle. Other parts of our team such as plasterers, electricians, plumbers and decorators are all contractors who we have a long history of working with.

Do I need Building Regulations approval for replacement windows and doors?

Yes. This is quite easy and you do not need to do anything. Since 2002 when replacement windows and doors first needed Building Regulations approval, we have been a FENSA member . FENSA administrates Building Regulations for the window and door industry. Once we have completed your project we register the details of your installation with FENSA and then a FENSA certificate is issued to you through the post. This certificate will be needed if/when the property is sold as evidence the windows/doors have been replaced to current Building Regulations standards.

Conservatories

Is a traditional tiled roof or flat roof with lantern a viable alternative?

The simple answer is no. To fit a traditional roof (rather than one of our LABC approved roof systems) the foundations will need to be exposed and either underpinned to satisfy a building inspector or if this is not feasible the foundation/walls will need to be re-built as per current Building Regulations.

Home owners frequently ask when replacing a polycarbonate roof with an extension roof, does the space feel a lot darker?

It’s amazing how much light a polycarbonate roof actually blocks out. By including a small amount of glazing natural light will flood into the space. Call into our showroom or visit one of our existing customers to see for yourself.

Will I be able to use the conservatory in winter?

As the roof complies with Building Regulations, thermally you have complete peace of mind the space will be as insulated as possible just like a traditional extension. Our Ultraframe products LivinRoof and UltraRoof are both 15 times more thermally efficient than the roofs they replace.

Acoustic insulation, will it be quieter?

With an UltraFrame extension roof there is a significant improvement just like traditional roofing.

What happens about Building Regulations?

All solid roof structures need to comply with current Building Regulations. Lifestyle will apply for the relevant documentation on your behalf through our inspector JHAI. The council will be notified of the work and on completion a hard copy will be sent to you to file and keep as these will be needed when the property is sold.

Is there a weight or load problem removing the existing roof? Will the new extension solid roof be too heavy to sit on my existing windows and doors?

Both our Ultraframe UltraRoof & LivinRoof are much lighter than many of the other replacement tiled roofs on the market and actually not much heavier than a glass roof. This often means the original side elevation windows and doors can remain in situ. We actually find a lot of our customers opt to get a quote for replacing the windows and doors too for a complete new look and thermally better glass. Removing the whole conservatory means the existing one can be sold to generate some money. Subject to a visual assessment of the base and walls for signs of historic movement there is no need to excavate a pilot hole to reveal the foundations.

I have no door between the house and conservatory, will that affect Building Regulations?

For replacement projects with no existing external door building control are satisfied because thermal improvements are being made with the only constraint being that the new roof has a maximum glass area of 25% when using our standard glass unit specification.

Can I remove an existing external door/window into the extension?

To remove an existing external door from the house an energy calculation must be made to assess any potential heat loss, subsequent recommendations will be made to offset any heat loss such as increasing loft insulation or changing light bulbs to low energy light bulbs. We can arrange for this calculation through JHAI.

Is it possible to extend the height of an existing wall?

It is possible however we do not recommend this as ‘good practice’. Typically the suitability of an existing foundation is not known and building an existing wall up to ‘full height’ will add a significant amount of extra downward load. Ultimately it is our customer’s decision but we recommend taking a look at our insulated dummy wall solution for a practical alternative.

Will it add value to my home?

Simply put the answer is yes! There has been some debate about the added value of a conservatory for many years however an insulated solid roof space adds rateable value floor space to a home.

Should I be wary of clad over roofs?

Yes! Clad over solutions are cheap but they are not properly tested. Would it be structurally safe? Fire tested? Building control compliant? Will it create a problem when selling the property?

Our customers' feedback is important to us!

We are proud to have received over 1000 customer reviews on independent platforms

5/5

I recommend Lifestyle

because they offer a complete package from no-pressure initial visit, valuable recommendations of products, flexible quotations and adaptable timetabling to an excellent onsite experience

Reviews

5/5

Lifestyle remodelled our old conservatory

Lifestyle did a great job in, at times, very challenging weather conditions. All the tradesmen were first class, were always very obliging with no fuss at any time.

Reviews

5/5

We would like to thank Chris and his team for their professionalism before and during the job

I would have no hesitation in recommending Lifestyle Windows and Conservatories to anyone looking for home improvements.

Reviews

5/5

Fabulous, professional service

Fabulous service from start to finish. I highly recommend Life Style, for their quality products and professional and helpful staff.

Yell

10/10

Replacement UPVC window

Quick and efficient, polite and friendly, good product.

Checkatrade

5/5

Brilliant local company, very professional

Highly recommended.

Facebook

5/5

Lifestyle Windows Ilkeston

…the finished job was amazing even better than I expected I am over the moon.. I definitely made the right choice employing lifestyle too do the work.

Which

5/5

We ordered French doors with side windows and another window to match from the residence 7 range

…we like the company and we like the product, we won’t hesitate to use Lifestyle windows again.

Reviews

10/10

Installation of window and door all double glazed units

Fitters worked very hard. Friendly and courteous, clean and tidy. Great team in the office. Recommended to anyone.

Checkatrade

10/10

Replacement of old existing conservatory with new and recoating unview old base

Professional and carried out to a very good standard working in difficult and restricted access conditions.

Checkatrade

5/5

Lifestyle windows, Lifestyle windows is a must

I would always recommend lifestyle windows to every one, very friendly, hassle free, reliable, trustworthy and do an amazing job.

Yell

5/5

Absolutely love Lifestyle

Had a conservatory a few years back, and now just had our windows fitted and they are and look amazing! Always good advice given by Chris, and a brill work force. wouldn’t use any other company, definitely highly recommended!

Facebook

5/5

A friend suggested we try Lifestyle

What a difference, friendly helpful staff, not pushy at all, who looked after us. The price and product quality were just what we were looking for.

Google

5/5

We chose Lifestyle to have our 15 year old conservatory replaced with a Livinroof

From start to finish we were very impressed with the professionalism of Chris and all his team from the fitters, plasterer and office staff.

Reviews

10/10

Replaced 8 windows, French doors and main door composited

Excellent service and workmanship. Very well made product. Professional and friendly company. No pressure salesmanship.

Checkatrade

5/5

Very impressed by this company

The price was very reasonable, and the quality of their products was very impressive… During the actual fitting period, they were very diligent, and the workmanship was superb. Would definitely recommend them.

Google

5/5

Fantastic job well done

Very good overall experience. Fitters worked very hard and were friendly. They left my place clean and tidy would recommend to anyone.

Which

10/10

1 patio door and 2 std doors fitted

No fuss, no mess good price, good quality products and workmanship. A pleasure doing business with them.

Checkatrade

5/5

Looking to make our conservatory usable in the winter and not like a greenhouse in the summer

…process was managed very professionally by Chris and every single trades person were polite, tidy and did a first rate job.

Google

5/5

Could not fault them

3 doors all fitted the same say. No fuss, no mess, good price. Good quality product and workmanship and excellent customer service. A pleasure doing business with them.

Which

5/5

Super service

Efficient, polite and professional. Good quality product.

Which

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